Building Relationships as a Servant Leader

Building relationships with your team leads to successful outcomes —here is some tips...

As a Servant Leader, building relationships is fundamental to be a successful agile practitioner, scrum master or product owner. In my opinion, it is only second to removing impediments — if you are a scrum master.

Did you know...

Nearly seventy percent of team members want more to spend with their leaders. It helps provide guidance, clarity and certainty. It is clear that working relationships affect the outcomes of your team's work.
Building relationships is more important than ever, to help teams respond to change quickly, they need positive leadership to support and reinforce them.
Photo by Adi Goldstein on Unsplash

What you need to do

It is important that servant leaders get to know their teams on a personal level. 

What makes them tick?

To do this, start by finding once them about a team member, find out what makes them tick. It could be something as simple as finding a common interest, the date of their birthday, what they did in the weekend. 


Sometime a random ice breaker game can help get to know your team in a simple and fun way. 
If you keep notes of these little occasions, about things to remember, it will help frame you in a positive light with your team.

If you make an effort with people you do not have a natural affiliation with, it will help it. Focus on being friendly and supportive. 

Emphasise wellness

Take some time to consider your team's workload for the period; find ways to make it easier for them to focus on their work. Find ways to help them succeed, removing impediments, and praise their successes regularly and often.

Photo by Tim Goedhart on Unsplash

Last but not least

Align with the Scrum Values 

If you focus on these values when building relationships with your team, it will help build meaningful relationships.


  • Focusing on keeping the customer happy. Being focused on the Sprint and its goal.


  • Telling everyone everything about all your work. Highlighting when you have challenges and problems that are stopping you from success.


  • Thinking you are helping the team by being a hero. Helping people to learn the things that you are good at and not judging the things that others aren’t good at.


  • Even after the decision has been made continuing to push back. Being transparent, but willing to change even if that means accepting that you are wrong, or that your opinion is not the direction that the team is going.

See also

Until next time, keep it agile!